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Hosted Contact Centre Solutions

Fully integrated and simple to use call centre software has put
us at the forefront of predictive dialling technology.

Air21 are experts in providing cost effective and industry leading dialler solutions. Our fully integrated and simple to use call centre software has put us at the forefront of predictive dialling technology and we are now one of the most sought after dialler solution companies in the country. Here’s why our solutions mean so much to our customers:

All of our solutions can be tailored to your requirements so if you have a specific need please get in touch and we will be happy to discuss the way forward with you.

Find out how a dialler can help you today

 
 
 
 
 
 
 
 
 
  • VoIP
  • Call Routing
  • Customise Your Interactions

Voice over Interactive Protocol

Gone are the days when all telephone calls involve signals transmitted over copper wiring. With the advent of the Internet, transmissions are handled online, using a process that is known as Voice over Internet Protocol. The use of this approach offers a number of benefits, including cost savings. To get an idea of just how VoIP can work for you, it helps to learn a little about how it works.

Call Routing

Any-time a customer makes a call to the business, they are testing the brand. Therefore, it is vital to make sure that customers have the best experience and find ways in which to optimize it. Inbound call routing is a feature that allows companies to have a specific number connected to another number of your choosing.

Customise Your Interactions

Outbound dialler software technology is the next step in proactive efforts to advertise. This new option is available to companies searching for new customers and who want to establish loyalty with an existing client base. To efficiently use outbound dialling software, companies must transition from inbound-only calls to a system that includes outbound dialling too.