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...Join the virtual revolution

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Features

Taking your contact centre to new heights

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Support Team of the Year Award 

Complete Call Centre Solutions

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Company Profile

Find out why we are so good at what we do. View our company profile.

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Benefits

Developing custom dialling solutions to suit each individual organisations specific requirements.

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Award Winning

Winning ‘Support Team of the year’ at the European Call Centre Awards makes all the hard work worthwhile.

 

Manager Dashboard

Our Manager Dashboard is completely customisable, drill down on the metrics that matter to your contact centre. Using the dashboard you can manage your call centre from anywhere in the world. Make the right business decisions for your business. 

 

Agent Interface

Our agent interface allows your agents to use the dialler effortlessly. With ease of use, easily accessible features your agents will have everything they need at their fingertips allowing them to focus completely on the customer.

 

Admin Interface

Your admin interface can be structured to your business needs. You control your reports, you can Drag and Drop stats to view stats specific to only what you want. Have a real time over view of your call centre at your finger tips or you can drill down to the metrics you want to see.

 

Status Board

Our graphical wall-board is designed to be displayed on large screens and provides agents, supervisors and other contact centre personnel with instant, colourful real time call centre information.

Reach New Heights

Our aim is to develop a long term relationship with you and provide you with the expertise you need to make your call centre operate to its optimum level. Through our bespoke service we can develop a dialler solution that can help you:

  • Increase sales
  • Grow your profits
  • Reduce overheads
  • Integrate your existing hardware & software applications

“European Call Centre Award's
  Support Team of the Year 2013”

Grow Your Profits

Air21 has been providing industry leading dialler solutions since 2007. In this time we have developed fully integrated and simple to use call centre software that has made us one of the go-to companies in the industry and at the forefront of predictive dialling technology.

When we work with you our mission is a simple one. It is to create the ideal dialling solutions for your business and to offer you the most flexible, easy to use call centre products available in the market today. Our strengths lie in our people. We have a team of industry experts with over 15 years experience in the call centre sector. This makes us uniquely placed to give you the very best advice about dialling solutions for your business. 

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Increase Productivity

Do you feel like there is just too much downtime for your agents? Do you wish they could make more calls each day without having to work more hours? If so, this is the solution that has been changing the world for all call centres. Your agents will be connecting with more people, making sales and getting results.

Award Winning

As winners of the Support Team of the year at the European Call Centre Awards we know what it takes to develop dialling solutions that will help grow your business. Our ground breaking technology, exceptional customer service and award winning technical support are what will give you a leading edge in today’s highly competitive marketplace.

Quality and Performance

Contact centre management teams work to monitor, regulate and improve performance every single minute your operation is running. The management you choose can in many cases have virtually full control over your phone dialler program, how it is run, and key areas where it can be optimized.

SIP & Voip

Sip is a feature which allows users within your business organisation to make thousands or even millions of calls all over the world. The feature is a huge benefit to businesses that are looking to grow through an improved and more efficient service. If your business is moving premises you need not worry either, with SIP you can keep your local presence.

Predictive Dialler Benefits

It utilizes statistical algorithms to reduce the waiting time of agents between phone calls. To do this, the dialler uses data such as the number of call centre agents, average number of phone conversations per agent, the contact centre’s call history, preferences of customers, and the contact centres call priorities. The dialler also ensures that there are always agents available when a client or a customer answers or connects to a call.

Find out how a dialler can help you today